For questions about new mortgages, mortgage applications, or existing Home Equity Lines of Credit (HELOC):
For questions about existing mortgages (excluding Home Equity Lines of Credit) contact Member First Mortgage LLC:
If you received a message from a VISA Fraud Representative, please return the call as soon as possible at 877-902-4804 to avoid your card being blocked. Click here for more information.
(Includes Savings, Checking, Online Banking, Visa® Debit or Credit Card, Electronic Services, Existing Loans, or New Accounts)
Call Center hours are 8:30 a.m. to 6:00 p.m. ET, Monday through Friday and 9:00 a.m. to
1:00 p.m. ET on Saturday.
Please send all credit union correspondence (including deposits, consumer & auto loan payments) to:
Send general correspondence and payments for existing Variable Rate Home Equity Lines of Credit (HELOC) to:
Send general correspondence for existing Mortgages (excluding Variable Rate Home Equity Lines of Credit) to:
Send payments for existing 1st Mortgages and Fixed Rate Homeowners' Advantage 2nd Mortgage Loans (HOA) to:
The form below may be used to make comments or suggestions, to ask questions, or to obtain additional information. You can also send us a secure email via Online Banking. Note: Transactions cannot be processed via regular internet email due to security. However, transactions can be done via Online Banking.
If you prefer to be contacted by telephone, please enter your daytime phone number. Otherwise, we will respond via email to the address provided.
Your questions and comments are very important to us and are answered in the order they are received. We hope you enjoy the convenience of submitting your inquiry online and ask that you allow 1 - 2 business days for a reply.