Check your Browser Compatibility
Click the tabs below for additional information that applies to your individual banking needs.
Q: What are the requirements for my Username and Password?
A: Usernames must be unique, between 6 and 20 characters in length, and include alpha and numeric characters. Passwords must be a minimum of 8 characters and include upper case and lower case alpha and numeric characters.
Q: How do I change my User ID and Password?
A: To change your User ID and/or Password, log into Online Banking. Click on the “Settings” option by hovering on your name on the main page. From the “Settings” menu, select the “Security” tab. You can then adjust your Username or Password by selecting “Edit” next to what you’d like to change. You will then need to verify your account in order for the saved changes to take effect.
Q: How do I find my High Rewards Checking status?
A: Log into Online Banking and open the High Reward Checking widget.
Q: Will “Special Savings Accounts” descriptions display in Online Banking?
A: Yes they will display in Online Banking.
Q: Can an address be updated to a P. O. Box in Online Banking?
A: No, you will need to contact the Contact Center (770-424-0060) in order to have this information updated.
Q: How long will a blocked debit card display in Online Banking?
A: A blocked debit card will display as long as the debit card is not expired.
Q: Will older mobile devices be able to access Online Banking?
A: Yes, there are mobile applications for IOS and Android devices. Other phones that don’t have mobile applications can access Online Banking by visiting the site URL from a mobile device. Check your browser compatibility.
Q: Will Design Your Own Card work in Mobile Banking?
A: No, currently Design Your Own Card will not work from a mobile device.
Q: If I customize my widgets on desktop, will those changes display in Mobile Banking?
A: No, you will need to make the changes on each platform. Some widgets cannot be moved in Mobile Banking.
Q: How do I adjust my biometric settings?
A: Turning on/off biometric settings is done by enabling “Quick Login”. To turn off your biometric settings, go into “Settings” within Online Banking, then go to “Security” and delete your ‘PIN Enabled Device’.