FAQs/Help

Our digital banking experience is smooth, quick and easy.  Here are a few of the benefits:

  • SMOOTH experience with the seamless integration of Bill Pay and Online Banking
  • QUICK access to your accounts and features from all devices
  • EASY money transfer tools all in one place
  • CONVENIENT management of your card accounts from all devices
  • ENHANCED security tools as well as Apple Biometric/Android Fingerprint available

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Click the tabs below for additional information that applies to your individual banking needs.

General FAQs


Frequently Asked Questions

Q: What are the requirements for my Username and Password?

A: Usernames must be unique, between 6 and 20 characters in length, and include alpha and numeric characters. Passwords must be a minimum of 8 characters and include upper case and lower case alpha and numeric characters.

Q: How do I change my User ID and Password?

A: To change your User ID and/or Password, log into Online Banking. Click on the “Settings” option by hovering on your name on the main page. From the “Settings” menu, select the “Security” tab. You can then adjust your Username or Password by selecting “Edit” next to what you’d like to change. You will then need to verify your account in order for the saved changes to take effect.

Q: How do I find my High Rewards Checking status?

A: Log into Online Banking and open the High Reward Checking widget.

Q: Will “Special Savings Accounts” descriptions display in Online Banking?

A: Yes they will display in Online Banking.

Q: Can an address be updated to a P. O. Box in Online Banking?

A: No, you will need to contact the Call Center (770-424-0060) in order to have this information updated.

Q: How long will a blocked debit card display in Online Banking?

A: A blocked debit card will display as long as the debit card is not expired.

Q: Will older mobile devices be able to access Online Banking?

A: Yes, there are mobile applications for IOS and Android devices. Other phones that don’t have mobile applications can access Online Banking by visiting the site URL from a mobile device. Check your browser compatibility.

Q: Will Design Your Own Card work in Mobile Banking?

A: No, currently Design Your Own Card will not work from a mobile device.

Q: If I customize my widgets on desktop, will those changes display in Mobile Banking?

A: No, you will need to make the changes on each platform. Some widgets cannot be moved in Mobile Banking.

Q: How do I adjust my biometric settings?

A: Turning on/off biometric settings is done by enabling “Quick Login”. To turn off your biometric settings, go into “Settings” within Online Banking, then go to “Security” and delete your ‘PIN Enabled Device’.

Quicken/QuickBooks/Mint

Learn different ways you can download your banking transactions into Quicken.

Q: What versions of Quicken does LGE support?
A:You can download your transaction history to:

  • Quicken for Mac 2015-2017
  • Quicken for Windows 2013-2017

Q: What kind of technical support does LGE provide for Quicken?
A:We can help you troubleshoot issues around downloading your transaction history from an LGE account. For other technical assistance, please visit Quicken Support.

Q: What type of LGE account information can I download?
A:You can download the transaction history for the following types of accounts:

  • Checking and Savings Accounts: previous 12 months
  • Credit Cards: previous 12 months
  • Consumer loans: previous 12 months
  • Mortgages & Home Equity Lines of Credit: not available

Q: How current is the information I download to Quicken?
A:The data you download is from the close of business the previous day. We typically post new information to accounts each night, Monday through Friday, excluding holidays.

Q: What connection method can I use in Quicken to access my LGE accounts?
A:We support Express Web Connect and Web Connect. For more information, please visit Quicken Support.

Q: What credentials do I provide to access my LGE accounts in Quicken through Express Web Connect?
A:The credentials that Quicken prompts you for will vary based on your software version and the type of account you want to download. With this method, enter your LGE Online/Mobile Banking username when prompted for a User ID, User Name, Online ID, Customer ID or something similar. Then, enter your Online/Mobile Banking password when prompted for a password. LGE may require that additional security questions be answered correctly to establish access.

Q: Why did my LGE account activity stop updating in Quicken?
A:The reasons vary based on your connection method, but here are some of the most common:

  • One or more of the credentials you use to log on to LGEccu.org — your username, password, security questions or security answers — was changed.
  • Your access to LGEccu.org has been suspended. Please note that invalid login attempts by Quicken due to incorrect credentials may cause your online access to be suspended.
  • There's a period of unusually high traffic volume on LGEccu.org.

If you decide to access LGEccu.org with one of our enhanced logon options like Code via SMS, Email or VoiceCall, you'll still need to have security questions configured and enabled connect to Quicken. You can call 770-424-0060 for help.

Q: How much does it cost to access my LGE account information through Quicken?
A:LGE does not charge you to use Quicken to access your account information.

Q: Can I pay my bills and transfer funds with my LGE accounts through Quicken?
A:No. However, you can use our free transfer and bill pay services by logging on at LGEccu.org or via our mobile app, or by calling 770-424-0060.

Q: Does LGE support QuickBooks?
A:Yes, we support QuickBooks for Windows and Mac as well as QuickBooks Online.

Q: Will LGE be able to assist with Quicken/QuickBooks inquiries?
A:LGE employees will assist with Quicken inquiries to the extent which we can. Should you need additional assistance, please visit the Quicken Support website at www.quicken.com/support#windows.

External Transfers

Q: Can we see external account balances in Online Banking?

A: No, you will not be able to see balances for external accounts.

Q: Can External Transfers be completed in Mobile Banking?

A: Yes, you can complete External Transfers in Mobile Banking.

Bill Pay

Q: I'm unable to add a new payee and receive an error message. What should I do?

A: First, confirm that the payee name you are using is not longer than 30 characters, which is the max allowable. Next, make sure you do not have a payee set up with an identical name. If you still need assistance please call 770-424-0060.

Q: Why can't I access Bill Pay?

A: If you receive an error about not being able to connect to Bill Pay, check your email address and confirm it is valid. Our core system allows email addresses of up to 40 characters, and many members who have reported this issue had email addresses longer than 40 characters which caused the end of the email address to cut off and therefore be invalid.

Q: How far back is Bill Pay history available?

A: We will convert six months of Bill Pay history into the new Online Banking.

Q: Can I add a Bill Payee using Mobile Banking?

A: Yes, new Bill Payees can be added using a mobile device.

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