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LGE representatives will NEVER call, email, or text you asking for personal information (Social Security Number, PIN, account number, card number, password, username or one time passcode). If you receive a suspicious call, email, or text, even if it appears to come from LGE, immediately contact us at 770-424-0060 for verification.
Additional Resource: Phone Scams (Federal Trade Commission)
Recently some members have reported receiving fraud alert texts asking them to verify a Zelle® transaction for a large amount. This fraud alert is NOT from the credit union.
These messages are coming from fraudsters. Once the member responds to the fraud alert text, they will receive a call that appears to be from the credit union using call spoofing. The fraudsters, pretending to be LGE employees, will ask for account information. If successful, they begin sending money out of the member’s account to their account via Zelle®.
Example text message
Here are a few things to remember if you receive a text that claims to be from LGE:
Members should be mindful of COVID-19 or coronavirus phishing emails that disguise themselves as coming from the Center for Disease Control and Prevention (CDC) and the World Health Organization (WHO). WHO emails are addressed from ‘who.int’ and CDC emails end in ‘cdc.gov’.
Our number is being spoofed by fraudsters who are targeting our member's one-time verification codes. Do not provide your verification code to anyone. LGE will never call and request the code. Your mobile device is the only place this code should be provided. Additional information about number spoofing is provided below.
"Number spoofing" is an unique type of technology that enables fraudsters to fake the number they are calling from by making a false number appear on your caller ID. It’s extremely effective, because the number displayed appears to be LGE’s correct contact number. The best advice to beat the scam is simple – never assume that someone is who they say they are just because the number displayed on your caller ID matches that of an organization you know. Always be suspicious if you’re asked for your four-digit PIN or full online credit union passwords. Same goes for transferring or withdrawing money or giving your card to a courier. Remember, LGE will never ask you to do any of these things. To learn more, refer to our blog post.
Recently, you may have seen news circulating about an “ATM cash-out” scheme where cybercriminals use phishing techniques and malware to access member card data, gain network access, and alter security controls, allowing them to use stolen card information to withdraw unlimited amounts of cash from the financial institution's ATM. LGE maintains sophisticated security measures to protect against such attacks, and is continually monitoring, and adapting to, the constantly evolving world of cyberattacks.
However, there are a few things you can always do as a member to stay safe online.
Remember, LGE will never contact our members on an unsolicited basis to ask for confidential information such as your account number, debit or credit card number, social security number, or any account PINs, passwords, and/or access codes. If you ever receive a suspicious call or email, contact us at 770-424-0060 to let us know.
Be aware that LGE never provides a link inside an email that asks you for any personal financial information. To access your personal financial information, you should only log on to Online Banking from our website.
Information regarding Equifax’s data breach:
Equifax has reported that a data breach at the company may have affected 143 million Americans, jeopardizing Social Security numbers, birth dates, addresses and some credit card numbers as well as some driver’s license numbers. The breach occurred from mid-May through July 2017.
Equifax has set up a specific website to help consumers find out if their information has been exposed. The company says it is also sending notices in the mail to consumers whose credit card numbers and/or dispute documents were exposed.
In addition to the website, Equifax is also offering consumers the option to sign up for credit file monitoring and identity theft protection — as part of its TrustedID Premier offering — which includes:
The offer is completely free to U.S. consumers for one year.
The dedicated website also provides more information on ways consumers can protect their personal information, as well as ways to contact the company, including a dedicated call center that’s open seven days a week from 7:00 a.m. to 1:00 a.m. ET. That number is 866-447-7559.
The most effective way to protect yourself from identify theft is with a credit freeze. A credit freeze allows you to seal your credit reports and use a personal identification number (PIN) that only you know and can use to temporarily “thaw” your credit when legitimate applications for credit and services need to be processed. The added layer of security means that thieves can’t establish new credit in your name even if they are able to obtain your personal information.
Freezing your credit files has no impact whatsoever on your existing lines of credit, such as credit cards. You can continue to use them as you regularly would even when your credit is frozen. Click here for instructions on freezing your credit.
Tips to protect yourself from online scammers:
We would like make you aware of a recently discovered data breach at Docusign, the electronic signature vendor for LGE documents. So far, the breach seems to have only affected users who elected to create a Docusign account when prompted to sign documents electronically through Docusign. If you did create an account, your name and email address may have been compromised, making you vulnerable to phishing emails in attempts to gather more personal information. To combat this threat, we would like to remind you that LGE will never send you anything through Docusign without a prior conversation with a loan officer or member service representative. We also never ask you to verify any personal information by email.
Your financial well-being is always our top priority and your personal information entrusted to LGE was never exposed or compromised. Please visit Docusign’s website created for this breach for updates: https://trust.docusign.com/en-us/personal-safeguards/
Download your mobile applications, particularly LGE Mobile apps, from Google and Apple only. Any other source is unauthorized, may compromise your device, and/or lead to fraud against your accounts.
Ensure you are not using the same passwords for Online Banking that you would use with your email account at Yahoo. Yahoo recommended that its customers use Yahoo Account Key, an authentication tool that verifies a user’s identity using a mobile phone and eliminates the need to use a password on Yahoo altogether.
Is your mobile device secure? Click here to download tips for securing your mobile device.